Three Mobile under fire for failing to alert customers

But customers who do not use social media were left in the dark when Three offered little information on the hack. One said: “Why haven’t they got in touch to tell me about it? You have to go through the process of ­pretending to want to buy a new phone to speak to anyone.” Three last night said it had started contacting all those affected, 133,827 in total.
Three first contacted the National Crime Agency about the intrusion on Sunday.

The NCA arrested three people in association with the incident on Wednesday – two on suspicion of computer misuse offences and one on suspicion of attempting to pervert the course of justice.
Customers of the mobile phone network said they should have been alerted as soon as Three discovered the breach. One customer complained to  the company on Twitter that it didn’t do enough to inform ­them that their sensitive information could be in the hands of criminals.